Privacy Policy

Unveels for General Trading Co., owner of www.unveels.com website (“Website”) and Application (“APP”) referred to collectively or separately as (“The Platform”), respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing, and transfer. By using (“The Platform”) or the Services offered through (“The Platform”), (and thus accepting the Terms of Use), you expressly consent to ‘Unveels for General Trading Co.’ using your Information, as outlined in this Privacy Policy. Your use of the (“The Platform”) is subject to your acceptance of the Terms of Use listed on (“The Platform”) and this Privacy Policy. If you do not accept the Terms and this Privacy Policy, then you must discontinue your use of (“The Platform”).

We are committed to safeguarding the privacy of Registered Users and visitors who use or visit (“The Platform”). The purpose of this Privacy Policy is to detail the manner in which we use your information, including your personal information that we may obtain about you, during your use of (“The Platform”).

Information about our customers is an important part of our business, and we are not in the business of selling that to others. We share the information collected by us, only as described below and with the Group companies/subsidiaries/affiliates of Unveels for General Trading Co., that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

 

Collecting Personal Information and Its Use

 

We may collect the following information:

In the course of your use of (“The Platform”), you provide us with certain information, as mentioned below (collectively referred to as the “Personal Information”), which we may collect, store and use for providing the Services and performing our contractual obligations, other than allowing us to better understand the (“The Platform”) users and improve the layout and functionality of (“The Platform”);

- Information about your name, address, phone number, e-mail address, billing and credit/debit/charge card information, order history, feedback, about your visits to and use of (“The Platform”) (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and navigation, etc.)

- Information relating to any transactions carried out between you and us on or in relation to (“The Platform”), including information relating to any purchases you make of our Products or Services.

- Information that you provide to us for registering with us as a Registered User (including your Account details).

- Information that you provide to us for subscribing to (“The Platform”) Services, e-mail notifications, and/or newsletters.

- Any other information that you choose to send to us; and feedback including Product/Service reviews.

We may use the Personal Information that you provide or that is obtained by us:

- To register you with (“The Platform”) and to administer and provide our Services, as mentioned on (“The Platform”).

- To fulfill our agreement of providing Services to you, including those relating to your purchase of Products and their processing and obtaining payment;

- To analyze and profile your shopping preferences (market, customer and product analysis etc.) to enable us to review, develop and improve the Products and Services we offer and to enable us to provide you and other customers with relevant information through our marketing programs. 

 

- We may use your Personal Information to make decisions about your using computerized technology, for example automatically selecting Products and Services which we think will interest you from the information we have. We may keep you informed of such Products and Services including special offers, discounts, offers, competitions, and so on (including products and services of other companies and organizations) by e-mail, telephone (including automated calls), SMS text messages, and other electronic messages such as picture messaging, post, fax or otherwise.

 

- When you provide us with your information, you will be given the option to mention if you do not wish to receive information on such products and services from either us or carefully chosen third parties; and to administer any prize draws or competitions you may wish to enter.

 

- We may supplement the Personal Information that you provide to us with information that we receive from third parties (e.g., credit reference agencies).

Erasure Of Data

 

Users can request deletion of their data by contacting us at services@unveels.com

In certain circumstances, you have the following data protection rights:

-       The right to access, update the information that we have on you

-       The right to delete the information that we have on you by contacting us on services@unveels.com

-       The right of rectification

-       The right to object

-       The right of restriction

-       The right to data portability

-       The right to withdraw consent

 

Fraud Prevention

 

In order to protect our customers and us from fraud and theft, we may share all or any of the Personal Information that we obtain (for confirming identity and other information in our customer records, including how you conduct your Account, etc.), with other Group companies/subsidiaries/affiliates of Unveels for General Trading Co., other third parties, companies, retailers and to financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

 

Telephone Calls

 

- All Telephone calls (incoming/outgoing) may be recorded to verify content and may be used together with your records for regulatory compliance, quality control, staff training, preventing, or detecting criminal activity, and complaint resolution.

Disclosure of Your Information

- While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information with other Group companies/subsidiaries/affiliates of Unveels for General Trading Co. and other third parties, companies, retailers and organizations whose services or Products we provide to you through (“The Platform”), for the following reasons:

 

- To other companies and organizations to administer any prize draws or competitions.

 

- To our agents, staff, and approved third parties to provide services for us.

 

- To anyone to whom we assign or transfer our rights and duties under our agreement with you.

 

- If we have a duty to do so or if the law compels us to do so either in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

- In carrying out the activities specified in this section, we may transfer Personal Information to reputable organizations or companies outside Kuwait. We take steps to ensure that your information will be accorded the same level of protection as that required of us under applicable Kuwait law. By agreeing to the Terms and this Privacy Policy, you expressly agree to such sharing of Personal Information.

 

- If Unveels for General Trading Co. is sold to a third party or Unveels for General Trading Co. otherwise becomes subject to a merger, consolidation, or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case, Unveels for General Trading Co. would require that the third party handles your Personal Information with no less care than taken by us.

 

Cookies

 

New technologies are emerging on the Internet that help us deliver customized visitor experiences. Unveels for General Trading Co. may use such new technologies, including cookies or other technologies, to remember your information when you use (“The Platform”). We may use such technologies for tracking activity on (“The Platform”), preparing reports, assessing trends, and otherwise monitoring the way in which (“The Platform”) is being used. By accepting the Terms of Use of www.unveels.com and this Privacy Policy, you confirm your consent to Unveels for General Trading Co.’s use of cookies, and other such technologies, for these purposes. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

 

Security

 

- We take all steps reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of Personal Information. Any information that we collect and store that is personally identifiable is protected using appropriate means, and Unveels for General Trading Co. is not responsible for any unauthorized access or use by third parties unless such access is enabled because of our gross negligence or willful misconduct.

 

- Protecting your Personal Information is very important to us. Therefore, we take the following precautions, among others, to better protect the Personal Information:

 

- We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your Personal Information including the use of Secure Sockets Layer (SSL) software. 

 

- We store all the Personal Information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

 

- We display only the last four digits of your credit/debit card numbers, whilst in case of the use of Visa or MasterCard the CVV number will be requested, and when using KNet cards you will be required to enter your Knet pin when confirming an order. However, the entire card number will need to be given to the appropriate Card Company (Knet or MiGS) during order processing.

 

- It is important for you to protect against unauthorized access to your Account and password and to your computer. You must ensure that you log out/sign off from your Account when you are exiting (“The Platform”)

 

Product Reviews

 

It is possible that two weeks after receiving your Product, we may send you an e-mail inviting you to review and rate the Products that you have purchased. In addition, sometimes we may also ask you if you would like to answer questions related to your Product, as submitted by other customers.

 

 You may note that:

- Your review may be shared on other Unveels for General Trading Co. Group company /subsidiary /affiliate websites.

 

- Once submitted, it usually takes up to 72 hours for your review, question, or answer to appear on (“The Platform”) provided it is in line with our publishing guidelines.

 

- Your review can be submitted anonymously or if you prefer, you can leave a ratings-only review.

 

- It is not possible for you to edit/remove your review after submission.

 

- If you require any further information on this service or wish to have your review removed, you can contact Customer Services.

 

Remarketing

 

The website enables the use of cookies to collect visitor data and at appropriate times, will engage in Google AdWords remarketing activities to provide relevant content and better online shopping service. This remarketing may include but is not limited to, the display of our advertising or 3rd party creative on Google network and carefully selected websites and online browsers. We are fully committed to your privacy and your right to opt out of such advertising. You may do that by adjusting your remarketing preferences. 

 

General

 

You have the option to receive a copy of the Personal Information that we retain about you. The provision of such information will be subject to:

 

- Receipt of a written request from you.

 

- The supply of appropriate evidence of your identity (for this purpose, we will usually accept a certified photocopy of your passport or civil identification card plus an original utility bill showing your current address).

 

- We may withhold such Personal Information to the extent permitted by law.

 

- You may instruct us not to process your Personal Information for marketing purposes by e-mail at any time. If you are concerned that any of the Personal Information that we hold is inaccurate, you may Contact Us.

 

-  (“The Platform”), may contain links to other websites. 

 

- Unveels for General Trading Co. is not responsible for the privacy practices of websites not operated by Unveels for General Trading Co. We encourage users to read the privacy statements of each and every website that collects Personal Information.

 

- You may receive emails from Unveels for General Trading Co. based on your subscription request. If you wish at any time to unsubscribe, you may click the “Unsubscribe” link at the bottom of any email communication.

 

Any changes to our Privacy Policy will be posted on (“The Platform”), and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting (see date posted above). It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We may also notify you of changes to our Privacy Policy by e-mail.